Won't Miss #303 - pointless placating steps

If you've ever called tech support and been asked a string of stupid questions before you can get to the heart of the issue, you'll have some idea about the point I'm about to make. In Japan, I've experienced a lot of situations in which I had to "make a show" or someone else had to take pointless steps before the real issue could be addressed. In my former company, there was always a problem